Privacy Policy

At Cubex Cloud Hosting, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Minecraft hosting services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide when creating an account or purchasing our services, including:

  • Name
  • Email address
  • Billing address
  • Payment information (processed securely through our payment processors)
  • Minecraft username/gamertag

1.2 Server Data

We collect information related to your Minecraft server, including:

  • Server configurations
  • Plugins installed
  • Server activity logs
  • Performance metrics

1.3 Automatically Collected Information

When you access our website or control panel, we automatically collect:

  • IP address
  • Browser type
  • Operating system
  • Pages visited
  • Time and date of visits
  • Referring website

2. How We Use Your Information

We use the collected information for various purposes, including:

  • Setting up and managing your Minecraft server
  • Processing payments
  • Providing customer support
  • Sending service notifications
  • Improving our services
  • Preventing fraud and ensuring security
  • Complying with legal obligations

3. Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

  • Encryption of sensitive data
  • Regular security assessments
  • Limited access to personal information
  • Server backups to prevent data loss
  • Monitoring for unauthorized access attempts

However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

4. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy. We will retain and use your information to comply with legal obligations, resolve disputes, and enforce our agreements.

When you cancel your service, we will retain your server data for a period of 7 days, after which it may be permanently deleted.

5. Sharing Your Information

5.1 Service Providers

We may share your information with third-party service providers who assist us in delivering our services, including:

  • Payment processors
  • Cloud infrastructure providers
  • Customer support tools

These providers have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.

5.2 Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency).

6. Minecraft-Specific Data Practices

When hosting Minecraft servers, we collect and process specific game-related data:

  • Player usernames and UUID's that access your server
  • In-game chat logs (stored on your server)
  • Game progress and world data
  • Server plugin and modification data

This data is stored on your server and is accessible to you as the server administrator. We do not use this data for purposes beyond hosting your Minecraft server unless required for troubleshooting or support.

7. Children's Privacy

Our services are not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If we learn that we have collected personal information from a child under 13, we will promptly delete that information. If you believe we might have information from or about a child under 13, please contact us.

8. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • Access to your personal information
  • Correction of inaccurate information
  • Deletion of your personal information
  • Restriction of processing
  • Data portability
  • Objection to processing

To exercise these rights, please contact us through our support channels.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and control panel. These technologies help us collect information about how you use our services.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our services.

10. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us through our support channels or Discord server.

Last updated: 18 April 2025